AI Communication Hub
A 24/7 AI voice concierge that answers every inbound call, qualifies luxury buyers and sellers, schedules consultations, and transfers urgent callers directly to Sonia — all in real time.
Answers Every Call
24/7 AI voice agent answers inbound calls instantly — no voicemail, no missed leads. Every caller gets a luxury-grade experience.
Natural Conversation
Powered by ElevenLabs or OpenAI Realtime API — the voice is warm, articulate, and indistinguishable from a live concierge.
Instant Qualification
Asks the right questions: budget, timeline, community preference, buyer vs. seller. Scores leads in real time and routes accordingly.
Schedules Consultations
Books appointments directly into Sonia's calendar. Sends confirmation SMS and email to the caller automatically.
Live Transfer
Detects urgency signals — "I want to make an offer today" — and transfers the call live to Sonia's phone immediately.
Full Transcript & CRM
Every call is transcribed, scored, and logged to the CRM dashboard. Sonia sees the full conversation before calling back.
What happens from the moment a lead calls
Inbound Call
Caller dials Sonia's business number. Twilio routes to the Voice AI agent instantly.
Warm Greeting
"Thank you for calling Sonia Pleasant, Coldwell Banker Global Luxury. I'm Sonia's AI concierge — how can I help you today?"
Qualification
AI asks about budget, timeline, community preference, and intent. Scores the lead as Platinum, Gold, Silver, or Bronze.
Route Decision
Platinum/Gold leads → live transfer to Sonia. Silver/Bronze → schedule callback. All leads → CRM + WhatsApp alert.
Booking
AI offers available consultation slots and books directly. Sends confirmation SMS and email to the caller.
Debrief
Full transcript, lead score, and call summary delivered to Sonia's CRM dashboard and WhatsApp within 60 seconds.
ElevenLabs Conversational AI
~$0.08–$0.12/min
The gold standard for voice quality. ElevenLabs produces the most human-like AI voice available — ideal for luxury real estate where first impressions are everything.
Strengths
Considerations
OpenAI Realtime API
~$0.06/min
GPT-4o with real-time audio. Exceptional reasoning and context retention — ideal for complex qualification conversations and nuanced buyer/seller scenarios.
Strengths
Considerations
Twilio Voice + AI
~$0.013/min + AI layer
Twilio's telephony infrastructure paired with AI. Best for call routing, live transfer, recording, and compliance. Often used as the backbone with ElevenLabs or OpenAI for the AI layer.
Strengths
Considerations
Five steps to activate your Voice AI agent
Get a Twilio phone number
Purchase a local Arizona number (+1 520 or +1 480) from Twilio. This becomes Sonia's AI-answered business line.
Open Console →Choose your AI voice provider
Sign up for ElevenLabs (recommended for voice quality) or use your existing OpenAI API key for the Realtime API.
Open Console →Add secrets to this app
Add TWILIO_ACCOUNT_SID, TWILIO_AUTH_TOKEN, TWILIO_PHONE_NUMBER, and ELEVENLABS_API_KEY (or OPENAI_API_KEY) to your app secrets.
Configure the voice agent
Set the agent's persona, qualification questions, lead scoring thresholds, and Sonia's transfer number in the configuration file.
Point Twilio webhook to your app
In Twilio console, set the Voice webhook URL to your app's /api/voice/inbound endpoint. Test with a live call.